Product code: OK308

France: Please ensure you include your phone number in the order. If you have forgotten, email your order number and phone number to info@urbansize.co.uk

All our UK orders are delivered for free

Standard and small furniture delivery

Our standard delivery and small furniture items will be delivered by UPS on a next day delivery service. There are a number of inflight options for you to arrange redelivery at a time or place convenient to you. If they are unable to deliver they will leave a card and you can contact them directly. If you do not contact them within 5 days, the goods will be returned to us and a re-delivery charge will be applicable.

Large furniture delivery

Our large furniture items are delivered by a specialist courier who will contact you directly to arrange a convenient day to deliver. These items are delivered by a two man team who will deliver directly to the room of your choice. Please ensure that the furniture you have ordered will fit through any doorways or corridors in your home. If the courier is unable to deliver due to such restrictions, we are unable to refund delivery costs.

International and offshore UK delivery

We are able to make delivery to these locations for standard items and small furniture pieces. Europe - £20, Rest of world - £30.

Unfortunately we are unable to deliver our large furniture items internationally. 

We offer a no quibble returns policy. If you are not 100% satisfied with your order for whatever reason, you can return it to us in its original condition within 28 days for a refund.

We just ask that you return the item in its original packaging in perfect saleable condition to the address below. Please include your name and order number in the package, otherwise we cannot identify it as your order.

We do suggest that you use an insured service as we are unable to accept responsibility for goods damaged in transit on their return to us (and won't be able to refund you).

Returns address:

Urbansize

Heavenly Valley Farm

Twenty Pence Road

Ely

Wilburton

Cambs

United Kingdom

CB6 3PU

UK returns only

We can arrange collection or drop off of your item at a cost of £10 for small items and £50 for large items. Please email us at info@urbansize.co.uk to arrange this.

Alternatively, you can arrange your own return but we do suggest that you used an insured service as we are unable to accept responsibility for goods damaged in transit on their return to us (and won't be able to refund you).

Faulty or damaged items

Occasionally items are unfortunately damaged in transit. Please do not return a faulty or damaged item to us without contacting us first. 

Please ensure you retain the original packaging and take photographs of any damaged packaging and the damaged item. Send these photos to us via email (info@urbansize.co.uk) along with your order number, and we will make arrangements with you from there.

Please do not attempt to fix the damaged item, as we will not be able to refund or replace these.